ABOUT OUR CUSTOMER SERVICE
ready to ship - made to order - made to measure
HOW WE WORK
At esther perbandt, we do not follow the logic of mass production.
Instead, we have developed a system that allows each piece to exist in different ways — depending on availability, demand, and individuality.
This is why you may notice that some sizes are immediately available, while others are not.
READY-TO-SHIP
Our ready-to-ship pieces are available in selected sizes and can be dispatched immediately.
They are part of small production runs, carefully developed and produced in Europe.
No overproduction. No excess. Only what is truly needed.
MADE-TO-ORDER
If a size is no longer available, the piece does not disappear.
It simply changes its way of being produced.
Instead of coming from stock, your garment will be individually crafted for you — as a single piece.
Each made-to-order item is cut and produced in our atelier in Berlin, just above our store.
Handled by our team with the same precision and care as every piece we create.
This process requires a little more time — but it allows us to avoid unnecessary stock while still making every design accessible.
MADE-TO-MEASURE
Not every body fits into standard sizing — and it shouldn’t have to.
If you are looking for a more precise fit, we offer made-to-measure options for many of our styles.
Together, we take your measurements and adapt the garment specifically to your proportions.
This service is available upon request and usually requires a personal appointment in our Berlin store.
A DIFFERENT APPROACH
This system reflects what we believe in:
Less waste.
More intention.
More precision.
Each piece — whether ready-to-ship, made-to-order, or made-to-measure — is created with the same commitment to quality, longevity, and individuality.
QUESTIONS OR REQUESTS
If you are unsure about sizing, availability, or would like to explore made-to-measure options, feel free to contact us or book a personal appointment.
We are always happy to assist you.
Click the video below where Esther shares more about it.
