You can pay with
Our main currency is Euro. If your currency is in our system, it will be displayed. Depending on the payment method, you can pay in your currency and it will be converted afterwards. You can change the displayed currency at the bottom right of the screen and switch to a different one.
The amount of your order will be debited from your bank account immediately after your order.
If you have chosen a payment method such as Klarna, it can also be debited up to 30 days later.
Taxes are included in the price for all European countries. No taxes are charged for third countries such as the USA.
Customs duties may be levied on the order. This happens independently of our shipping process, which means that we do not receive any information about it.
For shipping within the EU we use DHL Paket and DHL Express. For international orders, we ship the packages exclusively with DHL Express to enable faster delivery.
We normally need about 3 to 4 days to get it to you nationwide (Germany)
For international orders about 7 to 9 days til its arrival.
Due to high traffic and many orders from our shop the delivery can take up to 14 days. Please excuse the long delivery time.
You'll receive a tracking code after we shipped your order.
If the item is damaged or it didn't fit your needs, you can send it back to us within 14 days.
Unfortunately we cannot bear the costs of a return. We apologize for any inconvenience.
For sure, we can exchange the items. Just message us via Mail and we'll ship it to you the moment we received your return.
The moment we receive your return we'll arrange the payback immediately. The payback will be implemented with the method you placed your order
in.
Esther Perbandt
Almstadtstrasse 3
10119, Berlin
Germany
The order will be cancelled and you'll get the product price refunded.
Unfortunately we're not able to ship an order to different addresses. If
would like to do so we recommend to place different orders for the
addresses.
If you are unsure of your size, please refer to our "Size Guide" for sizes and measurements. You can find the guide for each product under the "add to cart" button. If you still have problems, please feel free to contact us.
The items that are listed in the shop are all available. If a size or
color is out of stock it will be crossed out. If an item is out of
stock you can send us a message, and we'll see if we can reproduce it for you.
As with any other piece in our shop, choose what you want. Instead of putting the piece in the shopping cart, you have the option of filling out the contact form that opens at the cklick of the button for the "Made to order" pieces.
Esther herself will contact you about the process.
At the moment not, but we're looking to get them as soon as possible!
After you set your order you'll receive a confirmation mail with further details. If there is no Mail from us in your mailbox please contact us
and check your spam folder.
We'll not accept any order via phone.
We only accept orders through our online shop or in our store in Berlin.
For sure! Just put in our address (Almstadtstraße 3, 10119 Berlin) as the shipping address and we'll prepare the order for you.
If you have paid shipping costs, we can refund them afterwards.
If something in your order is missing we're deeply sorry for this
inconvenience. Please send us a message via mail and we'll immediately solve the problem.
If you placed an order and you want to cancel or change it please send
us a message through E-Mail or call us. Please don’t forget to send us the order-number so that we are able to know which order it is.
You can contact us here using our contact form. CONTACT FORM
If the contact form does not work, you can contact us using the following options:
Please note that out of our opening hours the reply can take up to 72h.
Thank you for your patience!
Our store is located at the following address:
esther perbandt
Almstadtstraße 3
10119, Berlin
Germany
Here you can find our opening hours and the direct link to Google Maps.
Tues - Fri, 10am - 7pm
Sat, 12am - 6pm
Sun - Mon, closed
