FREQUENTLY ASKED QUESTIONS
SHOPPING GUIDE
Do I need an account to place an order?
No. You can check out as a guest without creating an account. Creating an account is optional, it allows you to track your orders and mange your details more easily.
A product I want is out of stock. Will it be restocked?
Not all products are restocked. Some items are discontinued. Contact the team to ask about a specific piece. For items with no restock planned, the team can advise on similar alternatives or upcoming collections.
What does 'made to order' mean on the product page?
The item is no longer in stock and will be produced individually in the Berlin studio. A 30% surcharge applies to Made-to-Order items to reflect the dedicated craftsmanship of a single-piece production, handmade specifically for you in our Berlin studio. Production time is approximately four to six weeks.
Do you sell gift cards?
Yes, we sell gift cards. Under this link you can find the gift cards. Available in different amounts.
Where can I visit you?
Our store is located at the following address:
esther perbandt
Almstadtstraße 3
10119, Berlin
Germany
Opening hours:
Tuesday - Saturday: 12pm - 7pm
Sunday - Monday: closed
How do I sign up for the newsletter?
You can click HERE to sign up for the newsletter and get 10% off for your next purchase.
The newsletter sign-up discount did not arrive. Why?
After signing up, you'll receive a confirmation email. Click the link to activate your subscription. Your 10% discount code will follow once confirmed. If you don't see it, check your spam folder.
ORDER & CHECKOUT
How do I know that the products are available?
As soon as you select a product on the website and choose a size, you will see whether it is in stock. For some products, we offer custom manufacturing. If your size is sold out, you will automatically see a corresponding information text below the size. Products that are completely sold out in our online shop are marked accordingly.
Are taxes included to the price?
Taxes are included in the price for all European countries. No taxes are charged for third countries such as the USA.
Do I need to pay custom fees and import VAT?
Please note that orders shipped to countries outside the European Union may be subject to customs duties and import taxes. These charges are determined by the customs authorities of the destination country and are not included in our product prices or shipping fees.
The recipient (the customer) is responsible for any additional charges incurred.
The final amount will always be determined by the customs authorities in the destination country.
https://www.simplyduty.com/import-calculator/
What currency do you accept?
Our main currency is Euro. If your currency is in our system, it will be displayed. Depending on the payment method, you can pay in your currency and it will be converted afterwards. You can change the displayed currency at the top right of the screen, next to the logo and switch to a different one.
Which Payment Methods do you take?
We accept Paypal, Klarna, Apple Pay, Google Pay, Debit Card and Credit Cards.
When do I get charged?
The amount of your order will be debited from your bank account immediately after your order. If you have chosen a payment method such as Klarna, it can also be debited up to 30 days later.
How do discount codes work?
Enter the code at checkout. Some codes are deactivated during active sale periods. If a code does not work, contact the team.
I did not receive an order confirmation. What should I do?
Check your spam folder. If nothing is there, contact the team directly to verify the order was received.
I had technical problems completing my order. What should I do?
Contact the team via our contact form or phone. They will check whether the order came through and assist you in completing it.
How can I change or cancel my order?
If you placed an order and you want to cancel or change it please send
us a message through our contact form or call us. Please include your order number in your message so we can assist you as quickly as possible.
Can I add items to an existing order?
Yes, it is possible as long as your order has not been dispatched. Please contact us via our contact form or phone to discuss the next steps. Once your order has been shipped, no further items can be added to it.
SHIPPING
What are the shipping costs for my order?
Shipping fees are tailored to the specifics of your order, taking into account the delivery address, the quantity of pieces, and your preferred delivery method.
Which countries do you ship to?
Esther Perbandt ships internationally.
The United Kingdom is currently not a shipping destination due to post-Brexit accounting and regulatory requirements.
Customers in the UK sometimes arrange delivery to a contact in the EU.
When will my order be processed and shipped?
Your orders are carefully packed during our store opening hours:
Tuesday to Saturday, from 12:00 PM to 7:00 PM.
Please note that DHL Express shipments can only be dispatched from Tuesday to Friday. Additionally, DHL Express delivers packages from Monday to Friday only; Saturday delivery is not included in this service.
Once your package is on its way, you will receive a confirmation email with your tracking details.
Why are there import duties on my order?
Import duties may apply to all shipments sent to non-European countries.
These charges are determined by the respective local customs authorities and are not controlled by esther perbandt.
Please note that the shipping fee charged at checkout does not cover customs duties or import VAT, which are the responsibility of the recipient!
My parcel is being held by DHL for payment. What does this mean?
DHL is requesting payment of import duties or customs fees before releasing the parcel. Check your email, including spam, for a payment request from DHL Express.
My parcel was returned by DHL. What happens now?
Please contact the team to discuss further possibilities.
Can I pick up my order in your shop?
Yes, of course. Simply select “Pick-Up in Store” as your delivery option at checkout, and we will prepare your order for you as quickly as possible.
If your order is placed during our opening hours, it is often ready for pick-up the same day.
However, we kindly ask you to wait for your pick-up confirmation email before coming to the store, as preparation times may vary depending on order volume and appointments.
Can I track my package?
Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number.
A piece I purchased is damaged or faulty. What should I do?
Contact the team with a description and photo. If the fault is confirmed, the team will arrange repair or replacement. Shipping instructions will be provided.
RETURN & EXCHANGE
How do I return an item?
Unworn and original items may be returned within 14 days of receipt. Please note that the customer is responsible for all return shipping costs. For security, returns must be sent as a tracked parcel; we cannot accept untracked small packets.
Once your package arrives at our studio, our team will perform a quality inspection. Your refund will be processed within 3–5 business days after the inspection is complete. For your convenience, online orders can also be returned in person at our Berlin store, with the refund being issued via the original online payment method.
Notify us of your return via email prior to shipping. Once confirmed, kindly send the item using a tracked shipping service to the following address:
Esther Perbandt
Almstadtstrasse 3
10119 Berlin
Germany.
Does Esther Perbandt provide a return label?
Return shipping costs are the responsibility of the customer.
Can I return an item in person at the store?
Yes. Items can be brought directly to the store. Refunds cannot be processed on the spot and will be issued by the team online after inspection.
What items can I return?
You may return or exchange almost any item from our collection. Please note, however, that the following are excluded from returns:
- Garments that have been altered or tailored after purchase.
- Items showing signs of damage or wear caused by the customer.
- Custom-made or bespoke pieces created specifically for you.
- Items purchased on sale directly within our Berlin store.
- In-store purchases are eligible for exchange to another item or store credit only.
Can I exchange an item for a different size?
Exchanges depend on stock availability. Contact the team before returning to confirm whether the desired size is available.
How does an exchange work?
We want you to feel completely confident in your new piece. If the size isn’t quite right, you can request an exchange for a different size within our 14-day return period.
How it works: Simply contact us here.
Please note that an exchange depends on our current stock availability; we will check immediately if your desired size is ready for you.
Once we confirm the availability, you may send the original item back to our studio at your own expense.
Esther Perbandt
Almstadtstraße 3, 10119 Berlin
Germany
Once the original item reaches our store, we will dispatch your replacement size. This exchange shipment is free of charge.
When can I expect my return to be completed?
As soon as we receive your return, we will immediately arrange for a refund in the next 3-5 business days. The refund will be made using the original online payment method.
Will I get my shipping costs refunded if I return my order?
If you return your entire order, we will refund the purchase amount as well as the cost of standard delivery.
Please note that in accordance with § 357 (2) German Civil Code (BGB), only the cost of the least expensive standard delivery will be refunded. Any additional costs for express or special delivery options will not be reimbursed.
If you only return part of your order, the shipping costs unfortunately cannot be refunded.
Please also note that the cost of return shipping is borne by the customer.
SIZING & FIT
How do I find the right size?
Since sizing can vary between brands, we recommend consulting our Size Guide before making your purchase to ensure a perfect fit. If you are unsure or between sizes, we are more than happy to provide personal guidance. Please contact us with your measurements, and our team will help you find the ideal silhouette.
In which sizes are the collections available?
Esther Perbandt offers a versatile range of EU sizing, typically spanning from women’s sizes 34–46 and men’s sizes 42–54, with selected items available in XS to XXL. Each product page includes a Size Chart to help you compare international sizes, including European, US, and Japanese standards.
Please note that we curate our size availability specifically for each design. If a certain size is not selectable, it is because we believe the architecture of that specific garment performs best within a certain range.
However, we strive to find solutions for every individual: if your desired size is not listed, please contact us to discuss the possibility of a custom production or a made-to-measure adaptation.
Can garments be shortened or adjusted?
Minor alterations such as shortening a hem are possible on most of the pieces. Contact the team to discuss what is feasible for the specific item. Custom adjustments may incur an additional cost.
What is the difference between made-to-order and made-to-measure?
Made-to-order means that your desired size is currently not in stock and will be produced especially for you in our Berlin atelier.
The garment is cut individually and made by our in-house tailor, using our existing, well-tested patterns and sizing.
As each piece is produced as a single item in Berlin, a 30% surcharge applies.
Made-to-measure, on the other hand, goes one step further.
Based on our pattern system, a new version is developed and adjusted to your exact body measurements.
This involves additional work in pattern development and construction. Therefore, a minimum surcharge of 50% applies — depending on the complexity of the piece and whether an intermediate fitting is required.
COLLABORATIONS, EDITORIAL & RED CARPET REQUESTS
Does Esther Perbandt accept collaboration requests?
All collaboration, editorial, and red carpet requests are reviewed on a case-by-case basis. Due to limited studio capacity, we are highly selective and cannot accommodate all inquiries. Please note that not all requests will receive a response.
Unpaid collaborations are generally no longer offered.
Exceptions may be considered depending on the relevance, visibility, and overall alignment of the project.
Requests must be submitted by email.
Do you offer pieces for editorials or stylist requests?
Requests from stylists for editorials and photoshoots are considered selectively. We typically only support projects with confirmed publication in established magazines. Due to capacity constraints, we are unable to support unpaid or speculative projects without guaranteed publication.
Requests must be submitted by email.
Do you provide pieces for Red Carpet or public appearances?
Selected actors, public figures, and talents may request pieces for red carpet appearances or public events.
All requests are subject to availability and must align with our current studio schedule, as the preparation and handling of each piece requires time and care.
Please note that fittings are only possible if our sample sizes are suitable.
A loan service is available at a fee of €250 per look and is offered exclusively for approved red carpet or public appearances.
This service is not intended for private use or personal events.
In most cases, only selected samples from the archive are available. The borrower agrees to have all garments professionally cleaned after use at a dry cleaner designated by us.
All associated cleaning costs are to be covered by the borrower.
Requests must be submitted by email.
What are the requirements for Red Carpet and public appearance credits?
For red carpet appearances and public events, the following conditions apply:
- Full-body images (not only portraits) must be provided
- Images must be shared with us without request
- The outfit must be credited and tagged on the wearer’s social media channels
Is Esther Perbandt interested in brand collaborations and partnerships?
Yes. Esther Perbandt is open to selected brand collaborations and partnerships.
The focus lies on projects where Esther can contribute creatively — from design to concept — in collaboration with partners who take on development, production, and distribution.
Such partnerships allow for a meaningful exchange between brands and can expand the work into new contexts.
All collaborations are considered on a case-by-case basis and must align with the aesthetic, values, and universe of esther perbandt.
Capacity and timing also play a role, but there is always an openness to discuss strong ideas and new opportunities.
Does Esther Perbandt design costumes for theatre, opera, or performance?
Esther Perbandt is open to costume design projects for theatre, opera, and performance.
Such collaborations are approached with the same attention to concept, form, and presence that defines her work.
Each project is considered individually, depending on concept, artistic direction, and timing.
We are always open to discussing new ideas and potential collaborations.
