FAQ

Shopping Guide


1. Choose an item from our shop, select size and color to add the item to your cart.
2. After you put all your favorite pieces in the cart continue with “checkout” or you proceed directly with PayPal, which will lead you to the PayPal-Checkout
3. Now put in the required information, like the shipping address and e-mail and to get to shipping.
4. Choose your favorite way of shipping and proceed to payment.
5. Choose the way you want to pay in and check your order for a last time.
6. After checking, you can complete the order.
7. Now check your E-Mail account where you should receive a confirmation mail for your order. If you didn't receive a confirmation mail, please contact us via mail or call us.



Payment


You can pay with PayPal, Klarna, AmazonPay and Credit Card.


We only accept payments in "Euro"


The amount you place your order in will be debited from your bank account immediately after you place your order.


Yes, all taxes are included in the price.



Shipping & Return


We ship to 29 countries in Europe, to the United States and chosen Provinces in Japan (Hokkaido, Tokyo and Kanagawa).


Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom


We mainly use DPD for shipping nationally and UPS for orders outside Germany. We may test other delivery companies, so we can see which works best for us, to give you the best service possible.


We normally need about 3 to 4 days to get it to you nationwide (Germany)
For international orders about 7 to 9 days til its arrival.
Due to high traffic and many orders from our shop the delivery can take up to 14 days. Please excuse the long delivery time.


Orders from other European countries the delivery fee is set at 25,-€.
For orders from the United States we'll charge a delivery fee of 45,-€.


You'll receive a tracking code after we shipped your order.

If the item is damaged or it didn't fit your needs, you can send it back to us within 14 days.


We don't pay for the return shipment. Please excuse the inconvenience.


For sure, we can exchange the items. Just message us via Mail or Social Media and we'll ship it to you the moment we received your return.


The moment we receive your return we'll arrange the payback immediately. The payback will be implemented with the method you placed your order in.


Almstadtstrasse 3
10119, Berlin
Germany


The order will be cancelled and you'll get the product price refunded.


Unfortunately we're not able to ship an order to different addresses. If would like to do so we recommend to place different orders for the addresses.



Products


Our products are all unisex, so you don't have to worry about that. Just shop the products you fell in love with.


If you are not sure about your size please look up our “size guide”, where you'll find the sizes with their measurements. If there are still problems, feel free to contact us.


The items that are listed in the shop are all available. If a size or colour is out of stock it will be crossed out. If an item is out of stock you can send us a message, and we'll see if e can reproduce it for you.


Just purchase the order like every other item in our shop. Esther herself will contact you about the process.


At the moment not, but we're looking to get them as soon as possible!



Orders


After you set your order you'll receive a confirmation mail with further details. If there is no Mail from us in your mailbox please contact us and check your spam folder.


We'll not accept any order via phone.


For sure! Just put in our address (Almstadtstraße 3, 10119 Berlin) as the shipping address and we'll prepare the order for you.


If something in your order is missing we're deeply sorry for this inconvenience. Please send us a message via mail or social media and we'll immediately solve the problem.


If you placed an order and you want to chancel or change it please send us a message through Social Media, E-Mail or call us. Please don’t forget to send us the order-number so that we are able to know which order it is.



Contact


phone: +49(0)30 88 53 67 91
fax: +49(0)30 88 53 67 91
E-Mail: mail@estherperbandt.com
Please note that out of our opening hours the reply can take up to 72h.
Thank you for your patience!


Almstadtstraße 3
10119, Berlin
Germany


Our opening hours:
Tuesday to Friday 10:00 AM to 7:00 PM
Saturday 12:00 PM to 6:00 PM