FAQ

1. Choose an item from our shop, select size and color to add the item to your cart.
2. After you put all your favorite pieces in the cart continue with
   “checkout” or you proceed directly with PayPal, which will lead you to
   the PayPal-Checkout
3. Now put in the required information, like the shipping address and e-mail and to get to shipping.
4. Choose your favorite way of shipping and proceed to payment.
5. Choose the way you want to pay in and check your order for a last time.
6. After checking, you can complete the order.
7. Now check your E-Mail account where you should receive a confirmation
   mail for your order. If you didn't receive a confirmation mail, please
   contact us via mail or call us.

• We ship to all 27 EU countries.
  Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus

• As well as internationally to 179 other countries.
  Afghanistan, Ägypten, Albanien, Algerien, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Äthiopien, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivien, Bosnien und Herzegowina, Botsuana, Brasilien, Brunei Darussalam, Burkina Faso, Burundi, Cabo Verde, Chile, China, Cookinseln, Costa Rica, Côte d’Ivoire, Curaçao, Dominica, Dominikanische Republik, Ecuador, El Salvador, Eritrea, Falklandinseln, Färöer, Fidschi, Französisch-Guayana, Gabun, Gambia, Georgien, Ghana, Gibraltar, Grenada, Grönland, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Indien, Indonesien, Irak, Iran, Island, Israel, Jamaika, Japan, Jemen, Jersey, Kambodscha, Kamerun, Kanada, Karibische Niederlande, Kasachstan, Katar, Kenia, Kiribati, Kolumbien, Komoren, Kongo-Brazzaville, Kongo-Kinshasa, Kosovo, Kuba, Kuwait, Laos, Lesotho, Libanon, Liberia, Libyen, Liechtenstein, Madagaskar, Malawi, Malaysia, Malediven, Mali, Marokko, Martinique, Mauritius, Mayotte, Mexiko, Monaco, Mongolei, Montenegro, Montserrat, Mosambik, Myanmar, Namibia, Nauru, Nepal, Neuseeland, Nicaragua, Niger, Nigeria, Niue, Nordkorea, Nordmazedonien, Norwegen, Oman, Pakistan, Panama, Paraguay, Peru, Philippinen, Republik Moldau, Réunion, Russland, Sambia, Samoa, San Marino, Saudi-Arabien, Schweiz, Senegal, Serbien, Seychellen, Sierra Leone, Simbabwe, Singapur, Somalia, Sonderverwaltungsregion Hongkong, Sonderverwaltungsregion Macau, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts und Nevis, St. Lucia, St. Martin, St. Pierre und Miquelon, St. Vincent und die Grenadinen, Südafrika, Sudan, Südkorea, Südsudan, Suriname, Syrien, Taiwan, Tansania, Thailand, Timor-Leste, Togo, Tonga, Trinidad und Tobago, Tschad, Tunesien, Türkei, Turkmenistan, Turks- und Caicosinseln, Tuvalu, Uganda, Ukraine, Uruguay, Usbekistan, Vanuatu, Vatikanstadt, Venezuela, Vereinigte Arabische Emirate, Vereinigten Staaten, Vietnam, Zentralafrikanische Republik

For shipping within the EU we use DHL Paket and DHL Express. For international orders, we recommend shipping the packages with DHL Express to enable faster delivery.

We normally need about 3 to 4 days to get it to you nationwide (Germany)
For international orders about 7 to 9 days til its arrival.
Due to high traffic and many orders from our shop the delivery can take up to 14 days. Please excuse the long delivery time.

• The shipping fee for Germany is starting from €5.50.
• For orders from other European countries, the shipping fee is starting from €13.00.
• For orders from the USA and countries outside the EU, we charge a delivery fee of €25.00 or more for DHL Standard Delivery.
• We also offer the delivery by DHL Express for a faster shipment.
• Please note that the shipping fee varies depending on your delivery address,
  the size of the shipping package and the weight of your shipment.

You'll receive a tracking code after we shipped your order.

If the item is damaged or it didn't fit your needs, you can send it back to us within 14 days.

Unfortunately we cannot bear the costs of a return. We apologize for any inconvenience.

Of course, we can exchange the items. Simply return your shipment and indicate “exchange” as the reason for return.

Please send us the order number, item, and shipment number of your exchange, as well as the desired new item, to the following email address: contact@estherperbandt.com.

The customer bears the costs for the return shipment.

As soon as we receive your return, we will immediately arrange for a refund. The refund will be made using the same method you used to place your order.

Esther Perbandt
Almstadtstrasse 3
10119, Berlin
Germany

The order will be cancelled and you'll get the product price refunded.

Unfortunately, we cannot ship orders to different addresses. If you would like to ship to different addresses, we recommend placing separate orders for each address.

After you set your order you'll receive a confirmation mail with further details. If there is no Mail from us in your mailbox please contact us and check your spam folder.

We'll not accept any order via phone.

We only accept orders through our online shop or in our store in Berlin.

For sure! Just put in our address (Almstadtstraße 3, 10119 Berlin) as the shipping address and we'll prepare the order for you. As soon as the product is ready for pickup, you will receive a separate email notification.

If you have paid shipping costs, we can refund them afterwards.

If something in your order is missing we're deeply sorry for this
inconvenience. Please send us a message via mail and we'll immediately solve the problem.

If you placed an order and you want to cancel or change it please send
us a message through E-Mail or call us. Please don’t forget to send us the order-number so that we are able to know which order it is.