Shopping Guide

Shopping Guide
  1. Choose an item from our shop, select size and color to add the item to your cart.
  2. After you put all your favorite pieces in the cart continue with
    “checkout” or you proceed directly with PayPal, which will lead you to
    the PayPal-Checkout
  3. Now put in the required information, like the shipping address and e-mail and to get to shipping.
  4. Choose your favorite way of shipping and proceed to payment.
  5. Choose the way you want to pay in and check your order for a last time.
  6. After checking, you can complete the order.
  7. Now check your E-Mail account where you should receive a confirmation
    mail for your order. If you didn't receive a confirmation mail, please
    contact us via mail or call us.


Which Payment Methods do you take?

You can pay with

  • PayPal
  • Klarna
  • Apple Pay
  • Google Pay
  • Debit Card
  • Credit Card.
What currency do you accept?

Our main currency is Euro. If your currency is in our system, it will be displayed. Depending on the payment method, you can pay in your currency and it will be converted afterwards. You can change the displayed currency at the bottom right of the screen and switch to a different one.

When do I get charged?

The amount of your order will be debited from your bank account immediately after your order.

If you have chosen a payment method such as Klarna, it can also be debited up to 30 days later.

Are taxes included to the price?

Taxes are included in the price for all European countries. No taxes are charged for third countries such as the USA.

Customs duties may be levied on the order. This happens independently of our shipping process, which means that we do not receive any information about it.

Shipping & Return

Where do you ship to?
  • We ship to all 27 EU countries.
    Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus

  • As well as internationally to 179 other countries.
    Afghanistan, Ägypten, Albanien, Algerien, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Äthiopien, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivien, Bosnien und Herzegowina, Botsuana, Brasilien, Brunei Darussalam, Burkina Faso, Burundi, Cabo Verde, Chile, China, Cookinseln, Costa Rica, Côte d’Ivoire, Curaçao, Dominica, Dominikanische Republik, Ecuador, El Salvador, Eritrea, Falklandinseln, Färöer, Fidschi, Französisch-Guayana, Gabun, Gambia, Georgien, Ghana, Gibraltar, Grenada, Grönland, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Indien, Indonesien, Irak, Iran, Island, Israel, Jamaika, Japan, Jemen, Jersey, Kambodscha, Kamerun, Kanada, Karibische Niederlande, Kasachstan, Katar, Kenia, Kiribati, Kolumbien, Komoren, Kongo-Brazzaville, Kongo-Kinshasa, Kosovo, Kuba, Kuwait, Laos, Lesotho, Libanon, Liberia, Libyen, Liechtenstein, Madagaskar, Malawi, Malaysia, Malediven, Mali, Marokko, Martinique, Mauritius, Mayotte, Mexiko, Monaco, Mongolei, Montenegro, Montserrat, Mosambik, Myanmar, Namibia, Nauru, Nepal, Neuseeland, Nicaragua, Niger, Nigeria, Niue, Nordkorea, Nordmazedonien, Norwegen, Oman, Pakistan, Panama, Paraguay, Peru, Philippinen, Republik Moldau, Réunion, Russland, Sambia, Samoa, San Marino, Saudi-Arabien, Schweiz, Senegal, Serbien, Seychellen, Sierra Leone, Simbabwe, Singapur, Somalia, Sonderverwaltungsregion Hongkong, Sonderverwaltungsregion Macau, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts und Nevis, St. Lucia, St. Martin, St. Pierre und Miquelon, St. Vincent und die Grenadinen, Südafrika, Sudan, Südkorea, Südsudan, Suriname, Syrien, Taiwan, Tansania, Thailand, Timor-Leste, Togo, Tonga, Trinidad und Tobago, Tschad, Tunesien, Türkei, Turkmenistan, Turks- und Caicosinseln, Tuvalu, Uganda, Ukraine, Uruguay, Usbekistan, Vanuatu, Vatikanstadt, Venezuela, Vereinigte Arabische Emirate, Vereinigten Staaten, Vietnam, Zentralafrikanische Republik
Who is going to deliver my package?

For shipping within the EU we use DHL Paket and DHL Express. For international orders, we ship the packages exclusively with DHL Express to enable faster delivery.

How long until my package reaches me?

We normally need about 3 to 4 days to get it to you nationwide (Germany)
For international orders about 7 to 9 days til its arrival.
Due to high traffic and many orders from our shop the delivery can take up to 14 days. Please excuse the long delivery time.

Do I need to pay the shipping?
  • The shipping fee for Germany is between €4.90 and €15.00.
  • For orders from other European countries, the shipping fee is between €15.00 and €25.00.
  • For orders from the USA and countries outside the EU, we charge a delivery fee of €29.00 or more.
    Please note that the shipping fee varies depending on your delivery address,
    the size of the shipping package and the weight of your shipment.
Can I track my package?

You'll receive a tracking code after we shipped your order.

Can I return my order?

If the item is damaged or it didn't fit your needs, you can send it back to us within 14 days.

Here you can access our returns portal. RETURN

Do you pay for my return?

Unfortunately we cannot bear the costs of a return. We apologize for any inconvenience.

Can I exchange items?

For sure, we can exchange the items. Simply send your shipment back and state an exchange as the reason for return.

Here you can access our returns portal. RETURN

How do I get my money back?

The moment we receive your return we'll arrange the payback immediately. The payback will be implemented with the method you placed your order

Where should I address my package to?

Esther Perbandt
Almstadtstrasse 3
10119, Berlin

What happens if I didn't pick up the package and it got transferred back to you?

The order will be cancelled and you'll get the product price refunded.

Do you ship to different addresses?

Unfortunately we're not able to ship an order to different addresses. If
would like to do so we recommend to place different orders for the


What is my size?

If you are unsure of your size, please refer to our "Size Guide" for sizes and measurements. You can find the guide for each product under the "add to cart" button. If you still have problems, please feel free to contact us.

How do I know that the products are available?

The items that are listed in the shop are all available. If a size or
color is out of stock it will be crossed out. If an item is out of
stock you can send us a message, and we'll see if we can reproduce it for you.

How do I order something from the "Wedding" category?

As with any other piece in our shop, choose what you want. Instead of putting the piece in the shopping cart, you have the option of filling out the contact form that opens at the cklick of the button for the "Made to order" pieces.

Esther herself will contact you about the process.

Do you sell Gift Cards?

Yes, we sell gift cards. Under this link you can find the gift cards.



How do I know how you've received my order?

After you set your order you'll receive a confirmation mail with further details. If there is no Mail from us in your mailbox please contact us
and check your spam folder.

Can I order via phone?

We'll not accept any order via phone.

We only accept orders through our online shop or in our store in Berlin.

Can I pick up my order in your shop?

For sure! Just put in our address (Almstadtstraße 3, 10119 Berlin) as the shipping address and we'll prepare the order for you.

If you have paid shipping costs, we can refund them afterwards.

What should I do if the order is incomplete?

If something in your order is missing we're deeply sorry for this
inconvenience. Please send us a message via mail and we'll immediately solve the problem.

How can I change or cancel my order?

If you placed an order and you want to cancel or change it please send
us a message through E-Mail or call us. Please don’t forget to send us the order-number so that we are able to know which order it is.


How can I contact you?

You can contact us here using our contact form. CONTACT FORM

If the contact form does not work, you can contact us using the following options:

  • phone: +49(0)30 88 53 67
  • E-Mail: contact@estherperbandt.com

Please note that out of our opening hours the reply can take up to 72h.
Thank you for your patience!

Where can I visit you?

Our store is located at the following address:

esther perbandt
Almstadtstraße 3
10119, Berlin

Here you can find our opening hours and the direct link to Google Maps.


What are your opening hours?

Tues - Fri, 10am - 7pm
Sat, 12am - 6pm
Sun - Mon, closed